How long does shipping take?
Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 5 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1-2 business day after you order. This does not include the time spent in transit displayed at checkout!
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time. ALL glassware, flask, and slate coasters are made to order and can add up to 5 business days for manufacturing before your order ships.
We offer shipping insurance that is pre-selected at checkout. This will keep your package covered by Route Shipping Insurance against loss, damage, and theft. By deselecting shipping protection, Grill Your Ass Off is not liable for lost, damaged, or stolen items.
Will vary based upon a few different conditions, including but not limited to:
- The total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Any inquiries regarding the exact location of your package should be made to the carrier directly. We only have as much information as can be seen by you through your tracking number.
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of the package
- Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Grill Your Ass Off offers APO/FPO shipping USPS below is an example on how to enter the address.