How long does shipping take?
*Due to COVID-19 and the high volume of orders this month, we're experiencing some issues getting products quickly on their way. We are currently having a 5-7 business day delay on orders. We apologize for the delay and any inconvenience this may have caused. We are focused on providing the highest quality products we can produce.*
Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 5 p.m. PST, excluding weekends and major USA holidays. Orders will ship 1-2 business day after you order. This does not include the time spent in transit displayed at checkout!
*NOTE: during new releases, holidays, etc. there can be an additional 2-4 business days of processing time.
Upon arrival if the items are damaged you need to do the following.
1. Keep the package (If disposed of we are not responsible for any replacement or reimbursement.) If carrier is UPS they will need to inspect the package to validate claim, again hold the damaged package until inspection.
2. Take photos of the outside of the package, broken products, and the packing slip.
3. Email firstname.lastname@example.org the photos along with you order number and we will be in contact within 24 hours.
Will vary based upon a few different conditions, including but not limited to:
- The total distance between us and you
- Whether your parcel is a domestic (USA) or international (everywhere else) shipment
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee.
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
Any inquiries regarding the exact location of your package should be made to the carrier directly. We only have as much information as can be seen by you through your tracking number.
How much is shipping?
All shipping rates will vary depending on a few different factors, some of which include:
- Domestic vs International shipments
- Total weight of the package
- Selected shipping method
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Grill Your Ass Off offers APO/FPO shipping USPS below is an example on how to enter the address.