Shipping policy

Shipping, Returns & Insurance Policy

Hours of Operation

Our shipping and customer service hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. CST, excluding weekends and major U.S. holidays.

Order Processing & Fulfillment (Retail / DTC)

Grill Your Ass Off is a small-batch, premium seasoning company focused on delivering high-quality, fresh products.
Most retail orders are processed and shipped within 1–2 business days of purchase. During periods of increased order volume, including but not limited to product launches, promotions, and holidays, processing times may extend an additional 2–4 business days.
Laser-engraved items are made to order and may require up to three (3) additional business days for production prior to shipment.
Processing time does not include carrier transit time. Estimated delivery dates shown at checkout are estimates only and are not guaranteed.

Shipping & Transit Times (Retail / DTC)

All transit times are estimates only and may vary based on destination, carrier performance, weather, customs processing, volume surges, and other factors outside of our control.

Domestic (United States)

  • USPS Ground Advantage: 1-5 business days (ex: AK,HI) (includes up to $100 carrier-provided insurance)
  • UPS Ground: 1–5 business days
  • FedEx 2Day® (Express Shipping): Estimated 2 business days
Important FedEx 2Day® Notice:
FedEx 2Day® is an express shipping option intended to expedite delivery; however, FedEx does not guarantee delivery within two (2) business days. Selection of FedEx 2Day® applies to transit time only and does not guarantee delivery by a specific date. Delays caused by carrier volume, weather, operational disruptions, or other circumstances beyond our control do not qualify for refunds or credits of shipping charges.

International

(Does not include customs or border inspection delays)
  • USPS First Class / Priority Mail: 4–15 business days
Once an order has shipped, all delivery inquiries must be directed to the carrier. Grill Your Ass Off has access only to the same tracking information provided through the tracking number.

Shipping Rates & Free Shipping (Retail)

Shipping rates are calculated at checkout based on:
  • Destination (domestic vs. international)
  • Package weight and dimensions
  • Selected shipping method
Free shipping on orders over $100 applies only to:
  • U.S. domestic orders
  • Standard shipping methods
  • Non-wholesale orders
  • Excludes Alaska and Hawaii
Grill Your Ass Off is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by foreign governments or carriers.

APO / FPO Addresses

APO/FPO shipping is available via USPS. Customers are responsible for providing accurate and complete address information. Incorrect or incomplete addresses may result in delays, additional charges, or non-delivery.

Returns & Exchanges (Retail)

Our retail return policy is valid for 30 days from the date of purchase.
To be eligible for a return or exchange:
  • Items must be unused, unopened, and in original condition
  • Items must be returned in original packaging
Customers must contact info@grillyourassoff.com to obtain return authorization.
Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable, and any approved refund will be reduced by the cost of return shipping. Refunds will be processed once eligible items have been received and verified.

Damaged or Incorrect Items (Retail)

If an order arrives damaged or incorrect, customers must:
  1. Retain all original packaging
  2. Take clear photographs of:
    • Exterior shipping box (must include shipping label w/ tracking number)
    • Damaged product(s)
    • Packing slip
  3. Email documentation and the order number to info@grillyourassoff.com
Claims must be submitted within seven (7) days of delivery. Failure to provide required documentation may result in denial of replacement or reimbursement.

Shipping Insurance (Retail Only)

Shipping Insurance is optional and must be affirmatively purchased at checkout. Coverage applies only to the specific order for which Shipping Insurance was purchased.

Scope of Coverage

When purchased, Shipping Insurance may provide limited coverage for qualifying events occurring during transit only, including:
  • Loss of the shipment
  • Damage sustained while in the carrier’s custody
  • Theft occurring during transit or after delivery with sufficient supporting documentation
Coverage is limited to the actual value of the affected item(s) and does not include shipping fees, taxes, or incidental costs unless required by law. Coverage terminates upon confirmed delivery.

Exclusions

Shipping Insurance does not cover:
  • Incorrect or incomplete shipping addresses provided by the customer
  • Damage occurring after delivery, including during unpacking, storage, or use
  • Customer negligence, misuse, or intentional acts
  • Acts of nature or force majeure events
  • Carrier delays or missed delivery windows
  • Claims submitted more than seven (7) days after delivery
  • Packages marked as “delivered” without sufficient evidence of loss or theft

Delivered but Not Received (DBNR)

If a shipment is marked “Delivered” but not received, Grill Your Ass Off may require:
  • A waiting period of up to five (5) business days
  • Carrier delivery verification or GPS confirmation
  • Customer attestation of non-receipt
Approval of DBNR claims is not automatic and is evaluated on a case-by-case basis.

Claims Review & Resolution

All claims are subject to review and verification. Grill Your Ass Off reserves the right to approve or deny any claim at its sole discretion.
Approved claims may be resolved through:
  • Replacement of the affected item(s)
  • Store credit
  • Refund of the insured item value
Replacement of limited-edition or discontinued items is not guaranteed.

Wholesale Orders (B2B)

This section applies exclusively to wholesale, distributor, bulk, EDI, marketplace, and other business-to-business (B2B) orders. Retail policies do not apply to wholesale transactions unless expressly agreed to in writing.

Order Processing (Wholesale)

Wholesale orders are processed Monday through Friday, 8:00 a.m. to 4:00 p.m. CST, excluding U.S. holidays.
Standard wholesale processing time is 2–7 business days, subject to inventory availability, palletization requirements, freight scheduling, and compliance documentation. Estimated ship dates are non-binding.

Wholesale Shipping & Delivery Policy (B2B)

This section applies to all wholesale orders. Retail shipping policies do not apply unless expressly agreed to in writing.

Minimum Order Requirement
All wholesale orders are subject to a $200 minimum order value.

Shipping Terms
Qualifying wholesale orders receive free shipping within the continental United States. This applies only to standard shipping methods and does not include expedited freight unless otherwise agreed to in writing.

Delivery Address Requirements
All wholesale shipments must be delivered to a valid commercial or business address.
We do not ship wholesale orders to:

  • PO Boxes
  • Residential addresses

Orders submitted with invalid delivery information may be delayed, subject to additional fees, or canceled.

Handling Fees
Certain products may be subject to a handling fee due to packaging requirements, special processing, or freight considerations. Any applicable handling charges will be disclosed on the invoice prior to order fulfillment.

Freight & Additional Charges
Unless otherwise agreed in writing:

  • Free shipping applies only to standard delivery conditions
  • Any accessorial charges (including but not limited to liftgate service, appointment delivery, limited access locations, detention, or redelivery) are the responsibility of the customer
  • Charges resulting from incorrect or incomplete shipping information will be billed back to the customer

Processing & Fulfillment
Wholesale orders are processed Monday through Friday during standard business hours. Processing times may vary based on order size, inventory availability, and freight scheduling.

Inspection, Damage & Shortage Claims (Wholesale)

All wholesale shipments must be inspected at the time of delivery.
Customers must:
  • Note all visible damage or shortages on the delivery receipt or BOL before signing
  • Retain all original packaging and pallets
  • Take clear photographs of:
    • Exterior shipping box (must include shipping label w/ tracking number)
    • Damaged product(s)
    • Packing slip
    • Email documentation and the order number to info@grillyourassoff.com
Claims must be submitted within seven (7) business days of delivery with complete documentation. Failure to comply may result in claim denial.

Returns (Wholesale)

All wholesale sales are final unless approved in writing.
If approved:
  • Return Authorization (RA) is required
  • Items must be unused, unopened, and in resalable condition
  • Customer is responsible for all return freight
  • A restocking fee of up to 25% may apply
Custom, clearance, promotional, or made-to-order items are non-returnable.

Chargebacks & Deductions (Wholesale)

Unauthorized chargebacks, deductions, or short-payments are not permitted.
Grill Your Ass Off reserves the right to dispute deductions, offset future credits, or suspend wholesale purchasing privileges for repeated violations.

Limitation of Liability

To the maximum extent permitted by law, Grill Your Ass Off’s total liability shall not exceed the invoice value of the affected goods.
Grill Your Ass Off shall not be liable for indirect, incidental, or consequential damages, including lost profits or business interruption.

Governing Law

All transactions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Contact Information

For shipping inquiries, returns, or insurance claims:
Email: info@grillyourassoff.com

Holiday Shipping Cutoffs – Christmas 2025 (Retail / DTC Only)

To improve the likelihood of delivery by December 25, 2025, we follow carrier-published recommended ship-by dates. These dates are estimates only and not a guarantee of delivery by Christmas due to carrier volume, weather, operational disruptions, and other factors outside of our control.

Important: Our standard processing time (1–2 business days, longer during peak periods) is separate from transit time, so we strongly recommend ordering as early as possible.

Recommended “Ship-By” Dates (for delivery by Dec. 25)

USPS (Contiguous U.S.)

  • USPS Ground Advantage® / First-Class Mail®: Dec. 15, 2025 USPS

FedEx (Express Shipping we offer)

  • FedEx 2Day® / FedEx 2Day® AM: Dec. 19, 2025 FedEx
    Note: FedEx 2Day® is not guaranteed for holiday delivery.

UPS

  • UPS Ground: Varies by origin/destination (carrier guidance recommends checking UPS Time & Cost) UPS Assets

  • UPS 3 Day Select®: Dec. 19, 2025 UPS Assets

  • UPS 2nd Day Air®: Dec. 19, 2025 UPS Assets

After-cutoff orders: Orders placed after these dates may arrive after Christmas. Shipping charges are non-refundable due to carrier delays.

This holiday cutoff section applies to Retail (DTC) orders only and does not apply to wholesale/B2B shipments.