Our hours of operation for both shipping and customer service are Monday through Friday, 8 a.m. to 5 p.m. CST, excluding weekends and major US holidays.
ESTIMATED transit times are as follows. Please note that this time frame is an estimate and not a guarantee. Order possessing can take 1-3 business days.
- 1-5 Business Days
INTERNATIONAL (Does NOT account for time spent at customs, border inspection facilities, etc):
- 4-15 Business Days
Any inquiries regarding the exact location of your package should be made to the carrier directly. We only have as much information as can be seen by you through your tracking number.
We ARE NOT RESPONSIBLE for ANY fees required by customs for any reason. All shipping fees we require will be clearly shown to you alongside the service and estimated transit time upon checkout.
Grill Your Ass Off offers APO/FPO shipping USPS below is an example on how to enter the address.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Please contact firstname.lastname@example.org for more information.
You will be provided a shipping label but you are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.
If you experienced an issue with your order, please file a claim with Route’s team here.