Shipping policy

Shipping, Returns & Package Protection Policy

Last updated: September 18, 2026

Hours of Operation

Our shipping and customer service hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. CST, excluding weekends and major U.S. holidays.

Order Processing & Fulfillment - Retail / DTC

Grill Your Ass Off is a small-batch, premium seasoning company focused on delivering high-quality, fresh products.

Most retail orders are processed and shipped within 1-2 business days of purchase. During periods of increased order volume, including product launches, promotions, and holidays, processing times may extend an additional 2-4 business days.

Laser-engraved items are made to order and may require up to three additional business days for production before shipment.

Processing time does not include carrier transit time. Estimated delivery dates shown at checkout are estimates only and are not guaranteed.

Shipping & Transit Times - Retail / DTC

All transit times are estimates and may vary based on destination, carrier performance, weather, customs processing, volume surges, and other circumstances outside our control.

Domestic - United States

  • USPS Ground Advantage: 1-5 business days, including Alaska and Hawaii.

  • UPS Ground: 1-5 business days.

  • FedEx 2Day: Estimated two business days.

Important FedEx 2Day Notice

FedEx 2Day is an express shipping option intended to expedite delivery; however, FedEx does not guarantee delivery within two business days. Selecting FedEx 2Day applies to carrier transit time only and does not guarantee delivery by a specific date. Delays caused by carrier volume, weather, operational disruptions, or other circumstances outside our control do not qualify for refunds or credits of shipping charges.

International

  • USPS First Class / Priority Mail: 4-15 business days.

International transit estimates do not include customs processing, border inspection delays, duties, taxes, brokerage fees, or other charges imposed by foreign governments or carriers.

For routine tracking questions after an order ships, customers should contact the carrier using the tracking number provided. For loss, damage, theft, delivery, or address-related issues involving an order that includes SavedBy Package Protection, follow the claim process described below.

Shipping Rates & Free Shipping - Retail

Shipping rates are calculated at checkout based on:

  • Destination, including domestic or international delivery

  • Package weight and dimensions

  • Selected shipping method

Free shipping on orders over $100 applies only to:

  • U.S. domestic orders

  • Standard shipping methods

  • Non-wholesale orders

  • Orders shipping within the continental United States

Free shipping excludes Alaska and Hawaii unless otherwise stated.

Grill Your Ass Off is not responsible for customs duties, import taxes, brokerage fees, or other charges imposed by foreign governments or carriers.

APO / FPO Addresses

APO/FPO shipping is available through USPS. Customers are responsible for providing accurate and complete address information. Incorrect or incomplete addresses may result in delays, additional charges, or non-delivery.

Returns & Exchanges - Retail

Our retail return policy is valid for 30 days from the date of purchase.

To be eligible for a return or exchange:

  • Items must be unused, unopened, and in original condition.

  • Items must be returned in their original packaging.

  • Customers must contact info@grillyourassoff.com to obtain return authorization.

Return shipping costs are the customer's responsibility. Original shipping fees are non-refundable, and any approved refund will be reduced by the cost of return shipping when Grill Your Ass Off provides the return label. Refunds will be processed after eligible items have been received and verified.

Incorrect or Missing Items - Retail

If Grill Your Ass Off shipped an incorrect item or left an item out of the order, contact info@grillyourassoff.com within seven days of delivery. Include the order number, a photograph of the packing slip, and clear photographs of the items received. These fulfillment issues are handled by Grill Your Ass Off and do not require a SavedBy claim.

Lost, Damaged, Stolen, or Delivery-Affected Orders - Retail

The correct resolution process depends on whether SavedBy Package Protection was included in the order.

Orders With SavedBy Package Protection

SavedBy Package Protection is an optional add-on available at checkout. It can help cover qualifying packages affected by address errors, delivery issues, loss, theft, or damage. The price varies based on the value of the order and is calculated automatically in the cart.

If an order includes SavedBy Package Protection, all protected-order claims and resolutions are handled directly by SavedBy. To start a claim:

  1. Visit customer.savedby.io.

  2. Provide the requested order information and a thorough explanation of the issue.

  3. Watch for follow-up messages from claims@savedby.io, including in spam or promotions folders, and respond promptly if additional information is requested.

Customers can also locate the SavedBy confirmation email sent after purchase by searching for a message from no-reply@savedbypackageprotection.com and selecting the File a Claim link.

Grill Your Ass Off may assist with submitting a claim when appropriate, but SavedBy independently reviews protected-order claims and determines eligibility and resolution. Purchasing package protection does not guarantee claim approval. Coverage, exclusions, required documentation, filing windows, waiting periods, and available resolutions are governed by SavedBy's current policies. If this policy conflicts with SavedBy's policies concerning package protection, SavedBy's policies control.

SavedBy may be able to arrange a replacement within one business day after it has the information needed to approve and resolve a claim, although timing can vary.

Orders Without SavedBy Package Protection

SavedBy Package Protection is optional. If it was not added to an order, SavedBy cannot process a claim for that shipment.

For a lost, stolen, damaged, misdelivered, or address-affected order without SavedBy protection, the customer should first contact the carrier for delivery details or other available assistance. Subject to applicable law, Grill Your Ass Off does not guarantee a refund or no-charge replacement for shipping-related events affecting an unprotected order after it has been properly prepared and released to the carrier.

Grill Your Ass Off may choose to offer a one-time courtesy replacement, refund, store credit, or discounted reshipment based on the circumstances. Any courtesy resolution is discretionary and does not create an obligation to provide the same resolution for a future order.

Delivered but Not Received

If tracking shows an order as delivered but the customer cannot locate it, the customer should:

  • Check all entrances, porches, parcel lockers, mailrooms, and other delivery locations.

  • Ask household members, neighbors, building staff, or the local carrier office whether they accepted or can locate the package.

  • Allow any carrier-recommended waiting period because some packages are scanned before final delivery.

  • If the order includes SavedBy Package Protection, submit a claim at customer.savedby.io and follow SavedBy's instructions.

  • If the order does not include SavedBy Package Protection, contact the carrier directly for assistance.

SavedBy Package Protection FAQs

What is SavedBy Package Protection?

SavedBy Package Protection is an optional checkout add-on that can help cover the cost of qualifying lost, damaged, stolen, or otherwise delivery-affected packages, including certain address errors. Grill Your Ass Off does everything reasonably possible to prepare and ship orders correctly; when a protected shipment has a qualifying issue, SavedBy handles the claim and resolution process.

How much does it cost?

The cost varies based on the value of the order and is calculated automatically as items are added to the cart.

Is SavedBy required?

No. SavedBy Package Protection is optional. It can speed up the process of resolving qualifying shipping problems and may provide help in circumstances in which Grill Your Ass Off or the carrier would not otherwise provide a refund or replacement.

How do I use my protection?

File a claim directly at customer.savedby.io. Customers should review SavedBy's policies for current eligibility requirements, documentation, timing, exclusions, and other terms.

How quickly will my claim be resolved?

SavedBy may be able to arrange a replacement within one business day after receiving the information needed to approve a claim. Some claims may take longer depending on the facts, documentation, or carrier information involved.

Will SavedBy contact me directly?

Yes. When an order includes SavedBy Package Protection, SavedBy sends an email confirmation after checkout. SavedBy also communicates directly about questions, updates, and claim resolutions.

Wholesale Orders - B2B

This section applies exclusively to wholesale, distributor, bulk, EDI, marketplace, and other business-to-business orders. SavedBy Package Protection and the retail policies above do not apply to wholesale transactions unless expressly agreed to in writing.

Order Processing - Wholesale

Wholesale orders are processed Monday through Friday, 8:00 a.m. to 4:00 p.m. CST, excluding U.S. holidays.

Standard wholesale processing time is 2-7 business days, subject to inventory availability, palletization requirements, freight scheduling, and compliance documentation. Estimated ship dates are non-binding.

Minimum Order Requirement

All wholesale orders are subject to a $200 minimum order value.

Shipping Terms

Qualifying wholesale orders receive free shipping within the continental United States. This applies only to standard shipping methods and does not include expedited freight unless otherwise agreed to in writing.

Delivery Address Requirements

All wholesale shipments must be delivered to a valid commercial or business address.

We do not ship wholesale orders to:

  • PO Boxes

  • Residential addresses

Orders submitted with invalid delivery information may be delayed, subject to additional fees, or canceled.

Handling Fees

Certain products may be subject to a handling fee due to packaging requirements, special processing, or freight considerations. Any applicable handling charges will be disclosed on the invoice before order fulfillment.

Freight & Additional Charges

Unless otherwise agreed in writing:

  • Free shipping applies only to standard delivery conditions.

  • Any accessorial charges, including liftgate service, appointment delivery, limited-access locations, detention, or redelivery, are the customer's responsibility.

  • Charges resulting from incorrect or incomplete shipping information will be billed back to the customer.

Customer-Arranged Shipping / Third-Party Shipping Accounts

If a wholesale customer requests that an order be shipped using the customer's own UPS, FedEx, freight, trade, or other third-party carrier account, the shipment is considered customer-arranged shipping.

For any customer-arranged shipment:

  • The customer assumes all risk of loss, damage, delay, theft, non-delivery, or carrier error once the order is released to the selected carrier.

  • Grill Your Ass Off is not responsible for filing, managing, or following up on carrier claims.

  • Grill Your Ass Off is not responsible for issuing refunds, credits, or no-charge replacements for products lost, damaged, delayed, or otherwise affected while in transit on the customer's shipping account.

  • The customer is solely responsible for filing any claim directly with the carrier and completing the carrier's claim process.

  • Any reimbursement, credit, or claim payment must be handled between the customer and the carrier.

If replacement products are requested before or after a carrier claim is resolved, the replacement order will be treated as a new billable order. The customer will be charged for the replacement products, and shipping will be billed to the customer's designated third-party carrier account unless otherwise agreed to in writing.

Grill Your Ass Off may provide reasonable supporting documentation, such as invoices, packing slips, tracking information, or product photographs when available, but responsibility for the claim remains solely with the customer.

Processing & Fulfillment

Wholesale order processing times may vary based on order size, inventory availability, and freight scheduling.

Inspection, Damage & Shortage Claims - Wholesale

All wholesale shipments must be inspected at the time of delivery.

Customers must:

  • Note all visible damage or shortages on the delivery receipt or bill of lading before signing.

  • Retain all original packaging and pallets.

  • Take clear photographs of the exterior shipping box, including the shipping label and tracking number.

  • Take clear photographs of the damaged product or products.

  • Take clear photographs of the packing slip.

  • Email the documentation and order number to info@grillyourassoff.com.

Claims must be submitted within seven business days of delivery with complete documentation. Failure to comply may result in claim denial.

Returns - Wholesale

All wholesale sales are final unless approved in writing.

If approved:

  • Return authorization is required.

  • Items must be unused, unopened, and in resalable condition.

  • The customer is responsible for all return freight.

  • A restocking fee of up to 25% may apply.

Custom, clearance, promotional, or made-to-order items are non-returnable.

Chargebacks & Deductions - Wholesale

Unauthorized chargebacks, deductions, or short-payments are not permitted.

Grill Your Ass Off reserves the right to dispute deductions, offset future credits, or suspend wholesale purchasing privileges for repeated violations.

Limitation of Liability

To the maximum extent permitted by law, Grill Your Ass Off's total liability shall not exceed the invoice value of the affected goods.

Grill Your Ass Off shall not be liable for indirect, incidental, or consequential damages, including lost profits or business interruption.

Nothing in this policy excludes or limits any right or remedy that cannot lawfully be excluded or limited.

Governing Law

All transactions are governed by the laws of the State of Texas, without regard to conflict-of-law principles.

Contact Information

For order fulfillment errors, returns, or general shipping questions:

For SavedBy Package Protection questions or claims:

Holiday Shipping Cutoffs - Christmas 2026 - Retail / DTC Only

To improve the likelihood of delivery by December 25, 2026, we follow recommended internal ship-by dates based on carrier transit estimates and holiday operating schedules. These dates are estimates only and are not a guarantee of delivery by Christmas due to carrier volume, weather, operational disruptions, incorrect addresses, and other factors outside our control.

Our standard processing time of 1-2 business days, and longer during peak periods, is separate from carrier transit time. We strongly recommend ordering as early as possible.

Recommended Ship-By Dates for Delivery by December 25, 2026

USPS - Contiguous U.S.

  • USPS Ground Advantage / First-Class Mail: December 16, 2026

  • USPS Priority Mail: December 18, 2026

  • USPS Priority Mail Express: December 21, 2026

FedEx - Express Shipping We Offer

  • FedEx 2Day / FedEx 2Day AM: December 22, 2026

FedEx 2Day is an express shipping option, but holiday delivery is not guaranteed. Carrier delays, weather, volume surges, or operational disruptions do not qualify for refunds or credits of shipping charges.

UPS

  • UPS Ground: Varies by origin and destination. Customers should order as early as possible because UPS Ground delivery times differ by ZIP code.

  • UPS 3 Day Select: December 21, 2026

  • UPS 2nd Day Air: December 22, 2026

  • UPS Next Day Air: December 23, 2026

UPS has announced that on December 24, 2026, pickup for Air and international Air services is available only if prearranged by December 18, 2026. No UPS Ground pickup will be available on December 24, 2026.

After-Cutoff Orders

Orders placed after these dates may arrive after Christmas. Shipping charges are non-refundable due to carrier delays.

This holiday cutoff section applies only to Retail / DTC orders and does not apply to wholesale or B2B shipments.